Purchases from Speks include a 30-day return and exchange period, with store-paid return shipping for approved requests.
How the return is sent back
Speks pays return shipping for approved no-reason returns and supplies a free prepaid return label or equivalent no-cost method. Do not send an item before receiving instructions, because unapproved shipments may be delayed or misdirected.
Processing the returned item
After the return reaches Speks, we inspect it and notify the customer of the outcome. An approved refund is issued to the original payment method. Once issued, banks and card providers usually require 5–10 business days to post the credit.
Product exchanges
Exchanges are supported during the same 30-day period. Once the request is approved, we provide return instructions and a prepaid label. The replacement is subject to availability; if unavailable, the customer may choose another eligible resolution, including a refund. At Speks, this point is applied consistently to eligible customer requests.
Restocking policy
No restocking fee is charged on an approved return or exchange. The free return method described above covers the return-shipping cost. For Speks orders, this forms part of the published refund standard.
Items that cannot be returned for preference
Custom or personalised goods, clearance or Final Sale items, gift cards, and opened intimate, personal-use, or hygiene-sensitive products are not eligible for an ordinary no-reason return. These limits do not reduce remedies for goods that are damaged, defective, incorrect, or missing parts. This requirement is built into the current service process used by Speks.
When cancellation is possible
An order may be cancelled before it is dispatched. Contact us as quickly as possible; dispatch cannot always be stopped after fulfilment begins. Once shipped, the customer should follow this return process instead. Customers of Speks can refer to this rule whenever the stated conditions are met.
Reporting a delivery problem
If merchandise is damaged, defective, materially different from the order, sent in error, or missing parts, contact us promptly with the order number and useful photos or details. Speks bears the return cost and will offer an appropriate remedy, such as replacement, exchange, or refund.
Starting a return
A customer may request a no-reason return within 30 days from the date tracking confirms delivery. The item should be returned in substantially the condition received, with included parts, accessories, manuals, and proof of purchase where reasonably possible. Speks applies this principle at the relevant stage of the online purchase journey.
Return correspondence
Speks
Email: Support@getspeka.top
Telephone: (701) 409-2692
Physical address: 384 W Vine St, Lexington KY 40507, United States
Customer service: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles time).
Providing the item and order number usually speeds up our response.